Frequently Asked Questions for Rack Accessories
Whom do I call for replacement parts?
Contact our Customer Service Department at 800-783-0087.
What do I have to do before I return my case or rack for repair?
Contact our Customer Service Department at 800-783-0087 for a Return Authorization Number.
Does a Warranty Card come with my case?
No warranty card is necessary. Just remember to keep your proof of purchase.
Where will I find my model number on my case?
It is not on your case. You will find the number on your original proof of purchase receipt. That is why it important to keep your original receipt.
How long will a repair take?
Usually about two weeks from the time we receive your case.