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SKB Music Division Customer Service & Support


SKB Parts Store - Replacement Parts, Foam Inserts, Swag & More

Original owners of SKB brand hardshell cases may order replacement parts online at no cost and with free shipping. Check our SKB warranty page for complete details.

To request field replaceable parts please email customerservice@skbcases.com. You will be given instructions on how to visit the SKB Parts Store to order parts directly at no charge. SKB brand hardshell cases are warranted for life to the original owner only. Cases for rental purposes, modified or re-sold cases are not covered by this warranty.

To request a return authorization for damaged Music Cases, please contact our customer service department at customerservice@skbcases.com.

Parts Available at the SKB Parts Store:

Product Registration - Keep Your Warranty on File at SKB

Please register your SKB Cases product to complete the warranty registration process. Your information will be held on file should you ever need to request replacements at no charge or require other warranty service.

Warranty Information - Hardshell, Soft Cases and More

We have several different types of warranties here in the Music Division, depending on which product you own. All SKB brand hardshell cases are warranted against defects in materials and craftsmanship for the life of the case to the original owner. That means, if your SKB brand hardshell case breaks, SKB will either supply replacement parts, repair the case, or replace the case at no cost to you for as long as you own the case. For full details and information on other SKB warranties please see the full text of all of our warranties.


Newsletter Signup - Product News & Special Offers

The SKB Cases Music Division newsletter is for musicians and audio/video professionals who want to stay informed about the latest transportation advancements from SKB Cases, the industry leader in transport protection. From cases to racks to specialized shipping solutions we will keep you informed when new products or special offers are available.

Catalog Request - Printed SKB Catalogs Delivered to Your Door

To request hardcopy versions of our printed Music Division catalogs, please fill out and submit this form:




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