| How do I register for the $1500 content coverage? |
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| You will need your original receipt and a valid claim from the airline. You will only need to contact SKB in the event of an actual warranty claim. |
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| How do I request replacement parts? |
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| Original owners of SKB brand hardshell cases may order replacement parts online at no cost and with free shipping. To request field replaceable parts please visit the SKB Store for instructions. You will receive a discount code for use at the SKB Store equal to the online price of the replacement parts you need. |
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| Do you make custom cases? |
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| Yes. Minimum quantities are required. Contact our Music Division at 800-410-2024 |
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| What do I have to do before I return my case for repair? |
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| Contact our Customer Service Department at customerservice@skbcases.com or 800-410-2024 for a Return Authorization Number. Please have the model number of the case on hand. |
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| Where will I find my model number on my case? |
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| It is not on your case. You will find the number on your original proof of purchase receipt. |
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| How long will a repair take? |
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| A repair usually takes about two weeks from the time we receive your case. |
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| How do I register my case for the lifetime warrantee? |
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| Just hang on to your original receipt. There is no need to register.
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| Is it possible to update my older case with the new TSA latches? |
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| No. Only newer SKB products are designed to accommodate this new latch. Older model cases can not be retrofitted. |
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| What is the weight for the GigWings and how much will they hold? |
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| Each GigWing weighs 5.5 pounds and will hold up to 50 pounds. |
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| Does the GigRig come with wheels? |
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| Only our SKB19-R1010 and SKB19-R1406 models come with the wheels standard. In order for the Mini GigRig to have castors you would need the SKB-1906 caster kit. |
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