SKB Corporation has expanded their line-up of rugged Roto Space Saver Series of cases with the 2SKB-R4916W Roto-Molded Medium Sized Stand case. This case accompanies the 2SKB-R5017W Large Roto Space Saver Stand case and the ...
All Freedom Cases are warranted for five (5) years to the original owner against defects in materials and craftsmanship. Any defects in workmanship will be covered by SKB. Damages due to accident, improper care, negligence or normal wear, where SKB is not at fault are not covered. Freight cost to SKB Corporation is the responsibility of the customer. SKB will pay the return freight for warranty product shipped back to the customer.
Do you make custom cases?
Yes. Minimum quantities are required. Contact our Music Division at 800-410-2024
How do I register my case or rack for the lifetime warranty?
You may register yourself as the original owner of the case or rack at SKB Music Division Product Registration.
How do I request replacement parts?
Original owners of SKB brand hardshell cases may order replacement parts online at no cost and with free shipping. To request field replaceable parts please visit the SKB Store for instructions. You will receive a discount code for use at the SKB Store equal to the online price of the replacement parts you need.
How long will a repair take?
A repair usually takes about two weeks from the time we receive your case.
Is it possible to update my older case with the new TSA latches?
No. Only newer SKB products are designed to accommodate this new latch. Older model cases can not be retrofitted.
What do I have to do before I return my case for repair?
Contact our Customer Service Department at firstname.lastname@example.org or 800-410-2024 for a Return Authorization Number. Please have the model number of the case on hand.
What size cases do I need for my drums?
Our drum cases are designed with extra room to accommodate hardware/hoops mounted on the drum. If you have an 8x8 drum, get our 8x8 case. It's not necessary to "allow" for extra space in the case, because it's already designed in. However, if your drums have RIMS (Resonance Isolation Mounting System) or some other type suspension system, you will have to make allowances for it, which is why we provide the dimensions for all of our drum cases.
Where will I find my model number on my case?
It is not on your case. You will find the number on your original proof of purchase receipt.