Here you'll find answers to some of our most Frequently Asked Questions. If you can't find an answer to your specific question, please be sure to check the individual product pages or submit a support request.
SKB-branded hardshell cases are fully warranted against defects in materials and craftsmanship for the life of the case to the original owner. That means if your case breaks, SKB will supply replacement parts, repair the case, or replace your case for as long as you own it. Proof of Purchase is required for all warranty claims. To register your case, fill out the form here: www.skbcases.com/product-registration
Most latches, handles, and wheels are considered field replaceable, and can be provided at no charge to the original owner. If you need parts, contact our customer service department:
By phone: (714) 685-5207
By email: firstname.lastname@example.org
By online contact form: www.skbcases.com/support-request
Most repairs can be completed within two weeks of receiving your case.
Some cases can be retrofitted with TSA latches. Please contact our customer service department at (714) 685-5207 or email@example.com for more information.
Only our SKB19-R1010 and SKB19-R1406 models come with the wheels standard. In order for the Mini GigRig to have castors you would need the SKB-1906 Roto Roller.
Most effects pedals are marked somewhere on the pedal (either near the power connector or on the bottom of the pedal). It might also be mentioned in the owner's manual. Otherwise, you should check the manufacturer's website or contact them regarding the pedal you are wondering about. The polarity switch on the PS-55 represents "center" polarity (the polarity at the center of the plug).
The following information is based on looking at the PS-45 from the "performance" position with the audio connections in front of you on the right side of the PS-45. To further illustrate the point of reference, the "Bottom row" (as it is called in the following information) is represented by an audio jack on the far right labeled "To Pedal." The "Top Row" (as it is called in the following information) is represented by an audio jack on the far right labeled "From Guitar." The ">" basically represents a connection (patch/audio cable). Here’s how you do it: Bottom row config: To Pedal > input of 1st pedal that belongs in front of the preamp* > daisy chain through remaining pedals that belong in front of preamp > output of last pedal that belongs in front of the preamp> From pedal (bottom) > Left/Mono > amp input... Top row config: guitar > From Guitar. Output of last pedal that belongs in amp fx loop > From Pedal (top) > PS-45 Send > amp fx loop return > amp fx loop send > PS-45 Return > Right (To Amplifier Input) > input of 1st pedal that belongs in amp fx loop... *preamp represents the place you plug into on the front of your amp. Some people have rack gear that has a separate preamp and power amp. With a standard amp head or combo amp, you plug into the amp’s input and you are introducing the signal to the preamp. When you plug into the return of the effects loop, you are introducing the signal to the power amp section of your amp.