SKB has expanded their military-standard waterproof hard cases with custom interiors to accommodate the ever growing pro av market. The 3i-18135SNSC laptop case includes a sun screen that stores in the lid and up to a 17" ...
SKB-branded hardshell cases are fully warranted against defects in materials and craftsmanship for the life of the case to the original owner. That means if your case breaks, SKB will supply replacement parts, repair the case, or replace your case for as long as you own it (Please note: in some instances, certain components are no longer available for discontinued/redesigned models). Proof of Purchase is required for all warranty claims. SKB is not responsible for the shipping cost of the case to our facility; however, SKB will cover all of the costs of repairs and/or replacements, as well as the return shipping. To request a return authorization for a warranty claim or field replaceable parts, please contact our customer service department through our online Support Request form.
SKB-branded hardshell cases are warranted for life to the original owner only. Cases that have been modified, previously owned, or used for rental purposes by institutions or schools are not covered by this warranty.
Electronic components in SKB brand hardshell pedalboard systems are warranted for five years from date of purchase. Soft cases and gig bags are warranted for one year from date of purchase. Foam is not covered by SKB's warranty.
Do you make custom cases?
Yes. Minimum quantities are required. Contact our Music Division at 800-410-2024
How do I register my case or rack for the lifetime warranty?
You may register yourself as the original owner of the case or rack at SKB Music Division Product Registration.
How do I request replacement parts?
Original owners of SKB brand hardshell cases may order replacement parts online at no cost and with free shipping. To request field replaceable parts please visit the SKB Store for instructions. You will receive a discount code for use at the SKB Store equal to the online price of the replacement parts you need.
How long will a repair take?
A repair usually takes about two weeks from the time we receive your case.
Is it possible to update my older case with the new TSA latches?
No. Only newer SKB products are designed to accommodate this new latch. Older model cases can not be retrofitted.
What do I have to do before I return my case for repair?
Contact our Customer Service Department at firstname.lastname@example.org or 800-410-2024 for a Return Authorization Number. Please have the model number of the case on hand.
Where will I find my model number on my case?
It is not on your case. You will find the number on your original proof of purchase receipt.
You may have heard that everything gives you cancer – if you live in California. The reason is that it is a California state law that requires businesses to provide reasonable warning about the use of any chemicals the state has decided could cause cancer, birth defects, or other reproductive harm. The list of chemicals and substances is extensive - currently totaling approximately 900.
For those consumers who live outside of California, you are not accustomed to seeing Prop 65 Warnings everywhere you go to shop, eat, buy groceries, fix your car, and are even posted at amusement parks.
SKB has been making cases since 1977. We have no reported cases of our products causing harm or danger to anyone. We believe in the safety of our products and we meet all the applicable safety requirements. We are unable to test against the 900+ chemicals listed for Prop 65 and to 100% certainty, and therefore, in an abundance of caution, we have placed the warning on our products to be in compliance with this California regulation. You will also see the Prop 65 warning on products that you buy outside of California, because we are unable to determine our products’ final retail destination.
For any questions you may have about our products and California Prop 65, please contact us at CaProp65@skbcases.com